Terms and Conditions of Orders, Sales and Deliveries
General Returns Policy
You may return new, unopened items sold and fulfilled by Performance Clothing USA within 10 days of Invoice Date for a full refund. This excludes items that have been personalized. In which case we need notification within 7 days of the invoice date and depending on the issue we reserve the right to replace, ammend or adjust the item. Items should be returned in their original product packaging. We'll also pay the return shipping costs if we judge the return is a result of our error. IF you do not notify us in writing about the issue at hand within 7 calender days of the invoice being issued or the delivery being received, you acknowledge and agree to forfeit your option to a full refund. The date of invoice or the date of delivery shall in terms of these terms and conditions be deemed as the same. Late delivery which may be beyond our control is not a valid reason for non-payment.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
With holding any payments due against orders delivered or undelivered is not permitted. Neither are partial payments. Bounced checks are charged back at $35 per check presentation. Over due accounts are charged back at 20% per annum and are prorated but may carry extra charges for extra admin . These extra admin charges are subject to a maximum of 10% of the total invoice value. It should also be noted that ignorance or the lack of knowledge of these terms and conditions will not be considered as an excuse or justifiable reason for not complying with them. These are our standards terms and conditons and it is the duty of the buyer to read them them BEFORE conducting business with us. If you feel the terms and conditions are not for you, then please contact us and we may at that time listen to your concerns and we may decide to issue an adjustment or an ammendment. How ever IF you proceed and place your order with us then you hereby agree tto abide by them in full.
Legal; and recovery charges maybe added as well should those events be rquired. Returns maybe subject to a 25% re-stocking fee. Under NO circumstances will a refund, partial or full be effected for persoanlized goods. Unless we judge that the issue is totally controllable by oursleves and then we reserve the right to replace, adjust or refurbish the item first to a standard that would be normaly be acceptable judged by our technical staff as fit for purpose.
On placing your order, you hereby agree to forefit any and all terms and conditions implied or expressed by yourselves and agree to fully accept these rights above without equivication as the only terms and conditions for that sale. These terms and conditions do not affect your normal rights under the State of Maryland of the governing laws of the USA.